Student Services Director - Disability Resources & Testing Services 

Essential Functions:  

50% Strategic Leadership, Personnel Management & Organizational Effectiveness 

• Provide strategic and operational leadership for Disability Resource Services and Testing Services, establishing priorities, service standards, performance measures, and practices aligned with institutional goals. 

• Serve as the college's primary subject-matter expert on disability access, accessibility, ADA, Section 504, inclusive design, and related requirements; advise leadership and campus partners on compliance, risk, and emerging issues. 

• Lead the college's student-facing digital accessibility function within the scope of Disability Resource Services, establishing accessibility expectations, coordinating reviews, identifying barriers, and partnering with IT, Web Services, instructional technology, and other responsible units on remediation and compliance. 

• Recruit, supervise, develop, coach, and evaluate staff; build a professional, collaborative, accountable, and student-centered team. 

• Evaluate staffing, workflows, technology, service models, and organizational capacity; lead improvements that strengthen access, responsiveness, efficiency, and continuity of service. 

• Use data, assessment, student feedback, and performance indicators to evaluate effectiveness, identify barriers and service gaps, and drive continuous improvement. 

• Develop, manage, and monitor departmental budgets and resources, ensuring responsible stewardship and alignment with student needs, service demands, and institutional priorities. 

• Provide leadership or operational support on institutional initiatives and, when designated, provide continuity of leadership for Student Support Services during the Dean's absence. 

25% Disability Services Administration, Compliance & Complex Case Oversight 

• Oversee disability eligibility, documentation review, interactive processes, and the determination, coordination, and implementation of reasonable accommodations, auxiliary aids, and services. 

• Lead communication-access services for Deaf and Hard of Hearing students, including timely coordination of interpreters, captioning, and other appropriate services with students, faculty, staff, and service providers. 

• Ensure services and practices comply with ADA, Section 504, applicable laws, regulations, and institutional policies while promoting student independence, self-advocacy, and equitable participation. 

• Oversee accessibility review and response processes for digital content, technology, and instructional materials within the Disability Resource Services scope, coordinating with appropriate institutional units to address identified barriers and support applicable digital accessibility requirements. 

• Provide professional judgment and institutional coordination for complex accommodations, disputes, grievances, and other sensitive student matters, including external compliance inquiries as appropriate. 

• Ensure accurate, confidential, timely, and appropriate case documentation, records management, and service delivery; identify and address systemic accessibility barriers. 

10% Testing Services Strategic Direction & Operational Oversight 

• Provide strategic and administrative oversight of Testing Services, including staffing, scheduling, accommodated testing, technology, security, capacity, and service standards. 

• Ensure accessible, secure, confidential, efficient, and student-centered testing operations that meet student, faculty, placement, assessment, and institutional needs. 

• Coordinate effectively between Testing Services and disability-related testing accommodations while maintaining appropriate operational distinctions. 

• Partner with faculty and academic departments to address testing needs and implement improvements in practices and technology. 

10% Institutional Collaboration, Faculty Partnership & Accessibility Leadership 

• Build productive partnerships with faculty, academic leaders, Student Affairs, IT, Web Services, Facilities, district personnel, and other stakeholders to advance equitable access and effective accommodation implementation. 

• Provide consultation, education, training, and technical assistance on disability access, accommodations, communication access, digital accessibility, and accessibility practices. 

• Establish and promote accessibility standards for digital environments within the Director's area of responsibility and collaborate with IT, Web Services, instructional technology, and other units on institutional implementation and remediation. 

• Advance accessibility as a shared institutional responsibility by identifying and reducing barriers in instruction, technology, communications, programs, services, and physical environments. 

• Develop relationships with district, community, educational, and disability organizations to strengthen transition, referral, and support pathways. 

5% Other Duties as Assigned 

• Participate in college and district committees, workgroups, special projects, accreditation, and institutional initiatives as assigned. 

• Represent Disability Resource Services, Testing Services, Student Affairs, or the college at meetings, programs, and events as appropriate. 

• Provide leadership or operational support during emerging institutional needs, transitions, or other circumstances requiring director-level involvement. 

• Perform other related duties as assigned commensurate with the scope and level of the position.   

Minimum Qualifications:    

Master's Degree from a regionally accredited institution in education, legal studies, a social science field, a humanities field, business administration, public administration or related field and four years of related experience that includes two years of management and supervisory experience.    

OR    An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered. 

Salary Information

$85,189.46 - $110,746.50/annually, DOE

EEO, Title IX, & Clery Act 

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. The Clery Act is a federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act.   

Job ID: 323295 

Posting Close Date: Open until filled 

First Review: October 2, 2026 

Applications received after the review date may not be screened   

To apply, please visit: https://jobs.erp.maricopa.edu/psc/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=323295&PostingSeq=1