Position Description

Louisiana State University invites applications for the position of Case Manager for Student Advocacy & Accountability (SAA). Reporting to the Assistant Director of SAA, this position assists in the support for fraternities and sororities, student organizations, and sport clubs as well as the administration of the Code of Student Conduct. The Case Manager is responsible for prompt, impartial, thorough, and equitable investigations of allegations of the Code of Student Conduct and other University policies regarding fraternities and sororities, student organizations, sport clubs, and students.  

GENERAL RESPONSIBILITIES FOR THIS POSITION INCLUDE:

• Facilitate the formal and informal resolution process for fraternity and sorority, student organization, and sport club conduct cases.
  
  
• Conduct prompt, impartial, thorough, and equitable investigations of allegations of the Code and other University policies.
  
  
• Supports student organizations, fraternities, sororities, and sport clubs through resource development, trainings, and other education efforts.
  
  
• Serves as a member of the Student Organization Accountability Team.

OPPORTUNITIES FOR LEADERSHIP:

Advance the Support for Student Organizations: With relationship building at the forefront, there is an opportunity to create more proactive interactions between Student Advocacy & Accountability and student organizations outside of the conduct process. The Case Manager will provide support for fraternities and sororities, student organizations, and sports clubs by creating and developing resources, presentations, modules, and trainings to assist these organizations with conduct and harm reduction efforts to support judicial/standards boards, education on relevant university policies, and other harm reduction efforts. 

Optimize Communication Flow with External Partners: Strong working relationships with fraternity and sorority headquarters are critical to the success of the university’s partnership process. The Case Manager will assess and optimize communication channels and strategies with external partners to ensure effective and efficient collaboration, timely problem-solving, and mutual understanding of goals and expectations. 

ATTRIBUTES OF THE SUCCESSFUL CANDIDATE:

A collegial team player who actively builds authentic and mutually beneficial relationships with students, student organizations, volunteers, headquarters staff, faculty, and campus administrators. Has a sincere positive regard for all persons including co-workers, faculty, staff, students, and student organizations and can develop sustainable partnerships to best support the LSU campus community.

Has strong problem-solving skills and is solutions oriented to meet student’s needs. 

Effective communicator with a variety of constituents, who has a genuine sense of respect and appreciation for the community we serve. 

Dedicated to high quality work, professionalism, consistency in job performance, and respecting information of a confidential nature.

Desire to focus on continuous improvement of programs where student needs are at the forefront of their everyday thinking and actions aligned with institutional and divisional objectives.  

Must be able to manage a high case load in a fast-paced environment and who is able to plan, organize, and coordinate multiple projects simultaneously.  

Strong willingness to receive and incorporate feedback from colleagues and campus partners.

Embraces a “progress not perfection” approach when working with college students understanding that every situation provides a teachable moment.

ABOUT THE DIVISION OF STUDENT AFFAIRS PRIORITIES:

Three priorities guide our work in the Division of Student Affairs. Foremost, we maintain a commitment to quality which is rooted in the belief that LSU students deserve our best effort. Every interaction we have with students should communicate care, relevance, polish, and attention to detail. We work to ensure every space, place, and staff-to-student interaction communicates a sense of home to students. Finally, we design programs, services, events, and experiences with everyone in mind.

RESPONSIBILITIES:

Direct Student Support (70%): Conducts prompt, impartial, thorough, and equitable investigations of allegations and adjudication of the Code of Student Conduct and other University Policies regarding students and student organizations. Supports fraternity and sorority, student organization, and sport clubs by creating and developing resources, presentations, modules, and trainings to assist student organizations with conduct and harm reduction efforts. 

Program Support (20%): Responsible for day-to-day operations for Student Advocacy & Accountability through administrative management of Maxient caseload. Responsible for ongoing tracking of fraternity and sorority and student organization outcome completion. Work on special projects that may include policy development and review, assessment efforts, coordinating communication with campus and community constituents, and reviewing documents utilized with external/internal partners.   

Quality Control (5%): Ensures every aspect of administrative tasks, implementation, and overall design exudes a high degree of quality. Embraces and executes the marginal gains approach and seeks to improve level of all services, events, programs, and experiences in department for continuous improvement every academic year. 

Other Duties as Assigned (5%): Other duties as assigned by the Associate Dean and/or Assistant Director of SAA. This includes but is not limited to: efforts that support broad division/institution efforts including at least 40 hours per year spent helping divisional initiatives such as Move-In Day, Welcome Week, Family Weekend, Career Expo, Disability Services, Finals Testing, other special projects etc. 

MINIMUM QUALIFICATIONS:

• A Bachelor’s Degree and at least one year of related professional experience working with student conduct, fraternities and sororities, student organizations, sport clubs, or closely related experience.

OR

• Master’s Degree from an accredited institution of higher education.
  
  
• LSU is dedicated to fostering an environment where our employees feel appreciated for their skills and individuality. If a candidate does not meet the minimum qualifications as listed but has substantial experience in the key job responsibilities, we encourage them to apply.

DESIRED QUALIFICATIONS:

• Master’s Degree from an accredited institution of higher education and at least two years of experience working with student conduct, fraternities and sororities, student organizations, sport clubs, or closely related experience.
  
  
• Knowledge of legal issues related to higher education and student due process rights.
  
  
• Experience in curriculum/training development and implementation.
  
  
• Experience with Maxient or other case management tracking tools.

ADDITIONAL REQUIREMENTS/EXPECTATIONS:

As with all LSU employees, due to this position title and/or responsibilities, this position has an obligation to assist students in the acquisition of necessary services. Should a student appear in need of or seek assistance with issues of an emotional, behavioral, or mental health related matter they should be referred to the proper service within the Student Health Center. In situations where the student creates an impression that they are a danger to themselves or others, the advisor should immediately contact the Care Team, the Dean of Students or the appropriate law enforcement agency. The employee outside of those rights contained within FERPA should create no impression of client or patient confidentiality.

APPLICATIONS:

Applications will be accepted online on the LSU Careers website. Please direct all nominations and inquiries for the position to Kyrsti Wyatt, Assistant Director of SAA, kwyatt@lsu.edu. The search committee will begin reviewing applications immediately and continue to accept applications and nominations until the position is filled. However, in order to assure the fullest consideration, candidates are encouraged to have complete applications submitted by February 21st, 2025.  Requested application materials include a letter of interest; curriculum vitae or resume; and the names, telephone numbers, and e-mail addresses of at least three professional references. Salary will be competitive and commensurate with qualifications.  An offer of employment is contingent on a satisfactory pre-employment background check.

Application Link to Position Posting: https://lsu.wd1.myworkdayjobs.com/en-US/LSU/job/Case-Manager---Student-Advocacy---Accountability_R00102781