Position Description

Department-Specific Responsibilities

• The Student Conduct Leader (Associate Director) is responsible for the hiring, training, supervision, and oversight of 3 Assistant Directors who serve as the primary point of contact for personal misconduct, academic misconduct, and organizational misconduct. This includes oversight of case management of investigations and cases reported to the university and under the jurisdiction of the Office of Student Conduct (OSC).
  
  
  • This includes, but is not limited to: working in direct partnership with all academic colleges, the Office of Sorority and Fraternity Life, the Student Involvement and Leadership Center, Indiana University Police Department, Counseling and Psychological Services, and the Dean's Office, as well as other campus partners both within and outside of the Office of Student Life.
    
    
• In addition to supervising the 3 full-time Assistant Directors who serve as the primary leads for personal, organizational, and academic misconduct, supervises 1 full-time Coordinator who serves as a hearing officer and program coordinator and an Investigator who serves as a student conduct and civil rights investigator.
  
  
• In coordination with the Director of OSC, this position will develop and maintain educational and training programs for faculty and staff serving as first responders, investigators, adjudicators, and for various student groups and student-employees, to provide transparency and resources around the topic of reporting, amnesty, hazing, consent, the conduct process, and other division educational goals related to this area.
  
  
• Responsible for ensuring the administration of applicable campus policies and procedures, developing and implementing education and training initiatives, overseeing personal, academic and organizational investigations, managing complex cases, implementing interim measures, coordinating with other departments and stakeholders, planning and conducting educational and outreach efforts, and related responsibilities.
  
  
• Serves as a Sexual Misconduct/Title IX Hearing Officer for complex cases.
  
  
• Provides operational management and oversight to a team of student conduct staff. Identifies operational issues and/or areas of improvement and implements solutions to improve processes and/or operational efficiency.
  
  
• Analyzes, monitors, and evaluates performance of assigned staff; establishes work priorities, conducts performance reviews, and provides corrective action as needed.
  
  
• Identifies cases requiring threat assessment and escalates cases to the Threat Assessment Team, collaborating to resolve cases.
  
  
• Develops, maintains, and provides training in coordination and collaboration with the other Associate Director and Director of OSC for staff in the Office of Student Conduct and for those across campus who serve as hearing officers in different capacities.
  
  
• Manages effective and efficient use of program(s) or service(s) resources, including proposing realistic budget projections and anticipated expenses. Work collaboratively with students, faculty, and staff to assess current issues and concerns within the University community regarding conflict resolution and develop and administer programs/workshops to address them.
  
  
• Serves as a leadership team member in the Office of Student Conduct, which oversees the areas of personal misconduct, academic integrity, and organizational misconduct.
  
  
• Manages, oversees the investigation of, and monitors cases of alleged violations of the Student Code of Rights and Responsibilities, and other related policies and procedures. Utilize relevant theory, literature, research, and best practices.
  
  
• Relevant knowledge areas include, but are not limited to: First Amendment, hazing, conflict resolution and alternative resolution, due process and fundamental fairness, higher education law, diversity and inclusion, Title IX, Violence Against Women Act, Clery Act, Title VI, and other applicable Civil Rights laws and regulations and state laws, student welfare, safety and security, student development, cultural competence, ethical development, social identity development, leadership development, community building, social justice, restorative justice, conflict resolution theory, motivational interviewing, and related theories of human motivation, change, and development. Review complaints, conduct intake meetings, consult with key partners, interview involved parties, and facilitate alternative resolution when appropriate, either through informal or formal mechanisms.
  
  
• Consults with a broad cross-section of institutional and community stakeholders regarding student conflict issues in large and specific student situations.
  
  
• Works with highly sensitive, protected information with discretion and good judgment to maintain student confidentiality, while attending to institutional risk-management concerns.
  
  
• Serves as an investigator or hearing officer for occasional complex personal, academic and organizational misconduct cases. Provides appropriate referrals for students to other offices or agencies when the response and/or assistance needed is beyond scope of responsibility or the matter is outside the jurisdiction of OSC. Promotes continuous improvement and innovation in conduct areas through assessment (includes data gathering, best practice benchmarking, and program assessment).
  
  
• Manages current software to keep accurate records and statistical information on clients and programs/services. Utilizes current technologies and information management tools, demonstrating creativity in service delivery to benefit students and improve organizational effectiveness.
  
  
• Complies with and educates others on regulations and laws related to the work of OSC, including Title IX, The Violence against Women Act (VAWA), Title VI, Family Educational Rights and Privacy Act (FERPA), the Clery Act. Promotes the highest standards of the profession in accordance with the principles, ethics, standards, and best practices of ASCA, ACPA, NASPA, and CAS.
  
  
• Serves on campus sexual assault prevention committees, on campus/community consultation committees, and serves occasionally on the campus CARE and/or Behavioral Intervention Team. Forwards the mission and goals of OSC and the Office of Student Life within established set of organizational values. Leads and serves on committees and task forces within the unit and represent the unit on division-level or other committees, as requested.
  
  
• Provides active involvement in the profession at local, regional, and/or national levels, including committee work, conference presentations, and/or contributing to the literature.
  
  
• Policies and procedures as stated in the Code of Student Rights, Responsibilities, and Conduct and the associated Procedures for Bloomington Campus provide some guidance for working with student behavioral issues, but this position also requires the ability to use critical thinking and decision-making skills to determine the best course of action for cases.
  
  
• Managing cases will require critical attention to detail outlined by federal and state law, and university policy, as well as, addressing the needs of the student, and working with advisers, parents, or attorneys. The Associate Director will conduct the investigation of facts and preparation of documents that are likely to be useful in the investigation, panel hearing, or case conference, and implementing and/or monitoring recommended outcomes. This position will involve frequent problem solving and discussion with other university officials, so most final decisions about action to be taken will not be made in isolation. The Associate Director will have to be able to provide leadership and answer questions when contacted by parties involved, as well as faculty, parents, attorneys, advocates, staff, and supervisors. This staff member also will need to determine the urgency of each case in consultation with counseling center personnel, police, and supervisors.
  
  
• The work of the Associate Director is complex because of the unique nature of the cases being managed, and the varying areas of the staff being supervised. Cases that currently require high profile and direct attention will be managed and monitored by the Associate Director. These cases are likely to be extremely serious in nature because of disruption and the potential threat occurring in various parts of campus. They also are likely to be highly sensitive in terms of the cause for the student behavior; e.g., emotionally disturbed student, student who has experienced a crisis, etc. The protocol for determining action to be taken in cases involving interim action, investigation, and case outcomes will be refined and coordinated through the Associate Director, after which s/he will be held accountable for facilitating action in a timely manner. In extreme cases, those cases in which summary suspension is possible, the Provost also will be consulted and involved.
  
  
• Primary point of contact for case management in the OSC organization misconduct.
  
  
• Responsible for maintaining overall case distribution with 9 other full-time staff, follow up with critical case matters, ensuring files are complete to Code and due process requirements, and providing educational outreach to faculty and staff regarding students of concern around campus.
  
  
• Works in coordination with the other Associate Director and Director to provide accurate data related to reports of misconduct included in various reports, including the annual Clery report, which is federally mandated.

General Responsibilities

• Provides day-to-day operational management of student conduct staff.
  
  
• Establishes short-term operational objectives.
  
  
• Identifies operational issues and/or areas of improvement and implements solutions to improve processes and/or operational efficiency.
  
  
• Analyzes, monitors, and evaluates performance of assigned staff; establishes work priorities, conducts performance reviews, and provides corrective action as needed.
  
  
• Ensures adequate staffing and effective scheduling; participates and informs employment decisions for assigned staff.
  
  
• Provides direct supervision and oversight of assigned staff and activities; impacts, and is held accountable for, the performance of team and/or assigned staff.
  
  
• Ensures and provides training to assigned staff to improve student conduct operations; researches and identifies development opportunities for assigned staff.
  
  
• Researches and stays up-to-date on new industry standards, best practices, and emerging technology; keeps next-level leader(s) informed of trends as well as significant problems.

Position Requirements

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education. 

EDUCATION

Required

• Bachelor's degree in public health, public affairs, counseling, social work, law, or related field

Preferred

• Master's degree in higher education student affairs or related field

WORK EXPERIENCE

Required

• 4 years in student conduct, higher education student affairs, or related field
  
  
• 1 year of management experience in relevant field

SKILLS

Required

• Proficient communication skills.
  
  
• Maintains a high degree of professionalism.
  
  
• Demonstrates time management and priority setting skills.
  
  
• Demonstrates a high commitment to quality.
  
  
• Excellent organizational skills.
  
  
• Excellent collaboration and team building skills.
  
  
• Effectively coaches and delivers constructive feedback.
  
  
• Instills commitment to organizational goals.
  
  
• Commitment to working with people from diverse backgrounds and demonstrated cultural competency.
  
  
• Demonstrates commitment to educationally focused conflict management techniques and programs.

Preferred

• Demonstrated ability and experience in case management and conducting investigations into allegations of threats, harm, hazing, or discrimination, including but not limited to sex-based discrimination and sexual harassment
  
  
• Knowledge of applicable Civil Rights laws and regulations. Knowledge of and experience in student conflict resolution, residential life, student conduct, or a related field within student affairs
  
  
• Experience in a university setting
  
  
• Well-versed in applicable university policy, federal and state law, including Title IX, the Clery Act, Violence Against Women Act (VAWA) and other applicable laws and regulations
  
  
• Content expertise in restorative justice, various conflict resolution pathways, student development, and community building, derived educationally and/or through professional experience
  
  
• Demonstrates ability to work in cross-campus partnerships to accomplish university goals
  
  
• Experience managing budgets and providing input on financial decisions
  
  
• Demonstrates ability to develop assessment tools to evaluate the quality of work and its impact on relevant stakeholders
  
  
• Deep understanding of, and experience in, managing the various aspects associated with campus conflict, including capacity to engage in effective due process
  
  
• Evidence of having contributed to the field, through publications, professional involvement, and/or leadership in professional organizations
  
  
• Strong program design skills
  
  
• Ability to accomplish tasks autonomously and efficiently
  
  
• Ability to set expectations and achieve results while contributing to the engagement, development and progress of the team. Ability to exercise sound judgment and discretion
  
  
• Familiarity with computers and software, including Maxient, and the ability to effectively integrate technology into service delivery, such as demonstrated experience with desktop publishing and design software, web page design and development, and database systems

Salary Information: $85,000 - $90,000 annually, based on education and experience.

Application Link to Position Posting: https://go.iu.edu/8sPb