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Program Manager, Student Conduct & Community Support

Program Manager, Student Conduct & Community Support

Delta State University - Cleveland, Mississippi

Position Description

The overall purpose of this job is to oversee student conduct and support within the university community, ensuring adherence to the Student Code of Conduct while also fostering student well-being. This role involves receiving and reviewing reports and referrals for student behavioral and well-being concerns, and alleged violations of the Student Code of Conduct. The Program Manager performs initial research, determines appropriate processes or responses, and communicates decisions and outcomes to students as necessary. Additionally, the role involves mediating and utilizing alternative resolution and problem-solving processes, as well as providing training to faculty and staff on responding to student behavioral concerns and well-being, including classroom management and DSU policies and procedures. The Program Manager also develops intervention and response plans for student support, collaborates with internal and external partners, and maintains student case information with confidentiality.

In addition to managing student conduct and support, the Program Manager serves as a liaison between the university and students, parents, and residents in resolving disputes and concerns related to residence hall policies and procedures. Maintaining confidentiality is crucial when handling sensitive student information, and the Program Manager also participates in educational opportunities, workshops, and experiences to contribute to a culturally diverse and inclusive environment within the university community. Finally, the Program Manager remains current in the field through self-directed professional development and stays informed about policy, legal issues, and best practices in student conduct and well-being.

Position Requirements


  • Bachelor’s degree in Education, Counseling, Social Work, Psychology, Higher Education Administration, or a related field.

  • Minimum of 3 years of experience in student affairs, higher education administration, or a related field.

  • Experience in student conduct, conflict resolution, and crisis intervention.

  • Knowledge of student development theory, best practices in student conduct, and legal issues in higher education.

  • Strong communication, interpersonal, and conflict resolution skills.

  • Ability to work effectively with students, faculty, staff, and external partners.

  • Proficiency in using computer software and database systems for case management and reporting.

  • Ability to maintain confidentiality and handle sensitive information with discretion.

Preferred Qualifications

  • Master’s degree in Higher Education Administration, Counseling, Student Affairs, or a related field.

  • Relevant professional certifications such as the Association for Student Conduct Administration (ASCA) certification.

  • Experience in developing and delivering training programs related to student conduct, behavioral concerns, and well-being.

  • Experience in collaborating with internal and external partners to address student needs and support student success.

  • Knowledge of local, state, and federal laws and regulations related to student conduct and well-being in higher education.

  • Experience in conducting investigations, mediation, and alternative resolution processes for student conduct issues.

  • Experience in developing and implementing intervention/response plans for student support.

  • Experience in maintaining accurate and confidential student case information and documentation.

  • Experience in serving on committees related to policy development, compliance, and student well-being.

  • Experience in providing support and assistance to students dealing with academic, personal, or behavioral challenges.

  • Experience in contributing to a culturally diverse and inclusive campus environment.

Salary: $42,500 - $48,500

Point of Contact: Eddie Lovin,

Application Link to Position Posting:

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